FirstCommunions.com Return Policy-Please read carefully. Return instructions are at the end of the page
Because we understand the importance of seeing and trying on the apparel, FirstCommunions.com does allow limited returns on these items.
We reserve the right to cancel any orders that we deem an abuse of our policies. Return authorizations will not be accepted for customers who place multiple orders in order to obtain the free shipping and abusing our one dress/veil per customer policy.
- Dresses & Veils (single dress purchase) Return requests must be made within 3 days after receiving the apparel and must be postmarked within 2 weeks.This allows you the opportunity to determine if the item is acceptable while allowing us time to resell it. It also eliminates the chances of the item being worn then returned. Apparel must be in original packaging including hanger and with tags still attached. Any items that have been altered or showing signs of wear or damage will be returned at customers expense.A $10.00 stocking fee will be deducted on dress returns. This fee is waived for exchanges. Our free shipping promotion is offered once. If you are returning or exchanging merchandise, $11.95 will be deducted
- Ordering Multiple Dresses and Veils-All Sales Final-No Returns or Exchanges.Click Here for details
- Clearance Dresses-Final Sale. No returns or exchanges (these are the styles in the 'clearance' page. All dresses on our 2010 page are returnable (even discounted dresses)
- Express Shipments-Orders shipped express are not returnable
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Custom Dresses- All Sales Final. This includes custom measurements or non white dresses. FirstCommunions.com stocks over 100 styles in a variety of sizes and lengths. As we sell out of a size or style, we remove it from our online catalog. We do offer special orders on many of these dresses (depending availability with manufacturer). Please review the sizing chart carefully as special orders are not returnable or exchangeable. We can accept returns or exchanges only on stock merchandise (sizes, lengths and colors listed in product description of each dress)
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Special Order Dresses-Stock sizes (6-14) white dresses are returnable. Please review the policy above
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First Communion Shoes, Hosiery and Anklets-NO RETURNS OR EXCHANGES. Please review the measuring chart in product description for proper sizing when applicable.
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Free Shipping: Orders will have applicable shipping charges deducted from any returns that fall below our $75 free shipping promotion. Free shipping is one time only. Exchanges will be charged applicable shipping charges
Exchanging Size or Style:We are happy to make exchanges for wrong sizes or a different style but the returned dress/veil MUST be shipped back within 2 weeks of receiving the substitute. Be sure to request a return authorization before sending items back. There is no restocking fee on exchanges. Customer is responsible for shipping fees to return the first dress. We will ship the new dress at no extra charge (one time only).
Gift Items-FirstCommunions.com offers a 30 day refund on gift items. Return requests must be made byemailwithin the 30 days allowed. Items must be in original packaging and in resaleable condition. Dolls that have been removed from their boxes are considered unsaleable and not returnable.
Jewelry-14k Gold Jewelry is not returnable. Sterling silver may be returned within 15 days
Please see return instructions below.
Damaged/Defective Products-Contact us within 48 hours of receiving any damaged or defective product. FirstCommunions.com will not accept returns or exchanges on any item if notifed later than that time. Please keep all tags attached and retain all packaging. If shipment arrives in a damaged shipping box, please REFUSE package. An exchange will be promptly sent for the same item.
Refused Packages-A 25% processing fee will be applied towards all packages that are refused without authorization.
Wrong Item Received
Please contact us via email f you have received the wrong item. We will issue you a return authorization with instructions.
If the error was on our part, we will reimburse shipping charges to send back (ground delivery only). If you need the correct item immediately, we will process a new order and your credit card will be charged accordingly (excluding shipping charges if the error was on our part). You will receive a credit when the returned item is received.
If you prefer to be charged only once, you will send the order back and we will make the proper exchange.
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Return Instructions
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NOTE: Due to the seasonality of our merchandise, our return policy is strictly enforced. If your return request does not meet our requirements, please do not submit a request
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No returns will be accepted without prior authorization. Unauthorized returns will be sent back at customers expense. Please use the following instructions for all return requests:
NOTE: During first communion season (January-May) we are processing a tremendous amount of orders, returns and exchanges. We require your patience when requesting a return authorization. Please refrain from repeated email inquiries. We will respond to all requests within 3-4 business days (or sooner). Thank you for your cooperation.
It is important to understand that the online photos are a close representation of the product shipped. Dresses and veils are made many months after the actual photos are taken so slight variations should be expected and are in no way considered a defect or misrepresentation.
Christian Expressions LLC reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on Christian Expressions LLC Web sites. You agree to periodically review our Web sites, including the current version of our Refund Policy. Our refund policy is made available on our Web sites. It is your obligation to review our refund policy for any such revisions.
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